If you send the radio back to the manufacturer, you will probably pay over $300 in shipping cost. Because we get a discount in shipping and we send back more than one radio at a time, we are able to pass on the savings to you. The following is how we determine our cost to you.

$30 fee from Xiegu to repair
$20 Parts cost to repair radio
$30 our handling fee
$40 Shipping cost to China
$40 Shipping cost from China
$15 Shipping cost from US to customer
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$175
$    8  Credit card and store fee
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$183.00

Please put in the notes the Radio Model Number, serial number and reason it is defective. If we determine the radio cannot be repaired because of obvious physical damage or the electronics caught on fire, we will return the radio and give you a refund of all but the $15 it cost to ship it back to you.

We reserve the right to not ship the radio back in the same box it was sent to us. This only applies to the X6100

Because of the cost of shipping, we will not ship the radios back to the manufactuer until we have at least five radios to be sent back.

Ship to:

Jerry Wanger
Connect Systems Inc.
18022 Delano Street
Encino, CA 91316

Include a copy of the invoice used to pay the $183.00 in the box.